Privacy Policy

1. Introduction

Welcome to NeoGen ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application.

2. Information We Collect

We may collect the following types of information:

• Account Information: Email address, name, and password when you register.
• Generated Content: Prompts, images, videos, and other content you create within the app.
• Usage Data: How you interact with features, pages visited, and actions taken.
• Device Information: Device type, operating system, and browser type for compatibility purposes.
• Payment Information: Billing details processed securely via Paystack. We do not store your card or mobile money details directly.

3. How We Use Your Information

• To provide, operate, and maintain the NeoGen app.
• To process transactions and send related information (e.g., receipts).
• To improve and personalize your experience.
• To send service-related notifications and updates.
• To detect and prevent fraud or abuse.

4. AI-Generated Content

NeoGen uses third-party AI services to generate images and videos based on your prompts. Your prompts may be processed by these AI providers (such as Google, OpenAI, or Replicate) in accordance with their own privacy policies. We do not sell your prompts or generated content to third parties.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Trusted third-party vendors who assist in operating our app (e.g., hosting, payment processing, AI model providers).
• Legal Requirements: If required by law or to protect the rights of our users or our business.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

7. Children's Privacy

NeoGen is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

8. Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through the app's support channels or at the email address provided in the app's store listing.